Frequently Asked Questions
Everything you need to know about your custom window treatments.
How do I measure my windows for custom blinds?
Accurate measurements are crucial for a perfect fit. We provide detailed measurement guides for each product type on our website. We recommend using a steel measuring tape and measuring to the nearest millimeter.
What is the typical delivery timeframe?
Since each blind is custom-made to your specifications, production typically takes 5-10 business days. Once shipped, delivery usually takes an additional 3-7 business days depending on your location.
What happens if I make a mistake in my measurements?
We offer a 'Measure Insurance' policy on most products. If you make a mistake, we will replace the blind at no extra cost, provided you follow our insurance claim guidelines within 14 days of delivery.
Do you offer professional installation services?
Veneta Blinds is designed for easy DIY installation. Every order comes with a step-by-step installation guide and all necessary hardware. However, you can also hire a local handyman if you prefer not to install them yourself.
What kind of warranty comes with Veneta Blinds?
We stand by our quality with a comprehensive 5-year warranty on all our custom blinds, covering defects in materials, mechanisms, and workmanship under normal use.
Can I request fabric or slat samples before ordering?
Yes! We encourage customers to order our free sample swatches to ensure the color and texture perfectly match their home decor before committing to a full order.